DownHome Servicing
Modules

DownHome Loan Manager grows with your organization. With dozens of add-on modules, you can choose the servicing capabilities you need to thrive—and avoid paying for tools you don’t need. Want to learn more about what our modules do? Here you can find detailed descriptions of each one.

Looking for Origination info? See our Loan Origination page for more.

Finance and Compliance Modules

  • Process electronic payments in one batch 

    • Tag loans to include in ACH batch, choose posting date for the batch.

    • Review and edit payment amounts prior to posting.

    • Prepare NACHA file(s) to upload to your organization’s depository bank.

    • Create, print, and save a list of posted transactions.

    • Use reversal feature to make corrections.

  • Analyze trends, forecast future potential portfolio earnings, and generate reports

    • Calculate interest accruals for each loan account and display accruals by fund, or for the portfolio as a whole.

    • Forecast interest earnings, principal repayments, and ending balances for any date range.

    • Generate portfolio performance summary reports, sorted by loan fund, or for the entire portfolio.

    • Generate Trend Analysis Reports to see historical portfolio performance month by month, including delinquency and charge-off trends.

    • View and analyze historical data, such as total loans issued, funds approved, funds disbursed, loans paid in full, and more.

  • Generates an audit trail of changes made to loan records

    • Preserve a running history of changes for each loan record, including details of the change, timestamp, and user who made the changes.

    • Note specific changes to loan terms, including changes to previously saved information.

  • Track and monitor your organization’s sources of lending capital

    • Track primary funding commitments and drawdowns from federal, state, and other sources of loan capital.

    • Track matching commitments  when required by primary funders.

    • Analyze funds available to lend and monitor funds committed but not yet loaned.

    • Monitor your organization’s repayment requirements.

    • Track the flow of funds between  the Revolving Loan Fund (RLF) accounts and Loan Loss Reserve (LLR) accounts.

    • Produce balance and cash flow statements by Fund or Subfund.

    • Produce Loans Receivable reports for any time period, broken out by Fund or Subfund.

    • Track the generation of earnings that may be captured as program income.

  • Track the Current Expected Credit Losses for your portfolio and respond proactively to lending risks

    • Use the CECL Weighted Average Remaining Maturity (WARM) method to calculate your allowance for credit losses.

    • Create weighted risk pools and assign loans to them.

    • Track and define internal and external factors upon which to base your predictive calculations.

    • Track delinquency and calculate expected losses.

  • Track, manage, and report on your organization’s earnings income

    • Record the portion of interest collected and retained by your organization as servicing fees.

    • Tag individual loans subject to retained earnings and specify the exact percentage of interest to be retained.

    • Generate earnings statements for individual loans or the whole portfolio.

Loan Servicing Modules

  • Adjust interest rates according to a periodic schedule or other adjustment factors

    • Tag individual loans as AR loans and set custom rate adjustment factors for each loan.

    • Perform rate adjustments for all AR loans in a single batch operation.

    • Implement Prime Plus loan rates based on Common Base Rate or Individual Plus Rate.

    • Each AR loan can be set to automatically recalculate the minimum payment amount when interest rates are changed. Payment amounts can be recalculated for interest-only payments, re-amortized for the remaining periods in term, or simply left unchanged.

  • Store documents for people, businesses, loans, and loan applications

    • Store, manage, and access all the documents you need, including PDFs, images, word documents, spreadsheets, and more, up to 50 GB. Extra storage available in 50 GB increments.

  • Integrate escrow requirements into loan repayment terms

    • Define escrow categories (such as taxes, insurance, management fees). 

    • Create and pay escrow invoices that the lender manages on the borrower’s behalf.

    • Collect monthly escrow reserves as part of the borrower’s standard payment amount.

    • Monitor escrow account balances for individual borrower accounts.

    • Produce annual Escrow Disclosure statements that inform the borrower of escrow activity and adjustments necessary to maintain regulatory compliance.

  • Create participation loans from multiple loan sources. Manage, track, and report on progress.

    • Disburse funds from multiple loan programs.

    • Define separate terms for each participation loan and manage payment allocations.

    • Issue a single bill to the borrower that reflects the master participation loan.

    • Track repayments to multiple sources.

    • Monitor the performance of the master loan account and by each sub-loan.

    • Create transaction reports by master participation loan or by sub-loan.

  • Manage and automate complex and irregular payment schedules

    • Build an irregular repayment schedule to pre-set changes to the loan over the course of its lifecycle.

    • Accommodate complex loan products like seasonal loans, stepped payments, interest-only periods, tiered interest rates, scheduled balloon payments, and more.

    • Automate servicing for loans with changing variables.

    • Automatically adjust billing statements.

Specialized Reporting to External Agencies

  • Generate and submit reports to the CDFI Fund through its AMIS system

    • Store information on all transaction-level data required by the current CDFI reporting requirements.

    • Conform to specialized demographic categories outlined by CDFI manual.

    • Transmit transaction-level data on all community loan fund accounts.

    • Generate reports in XML format for easy upload to the AMIS website.

  • Report electronically to the major credit bureaus and help your borrowers establish credit.

    • Report borrower credit history on a timely and regular basis.

    • Comply with Metro II format (required by all national bureaus: Equifax, Experian, Innovis, TransUnion).

    • Review the credit file in detail prior to submitting.

    • Help your borrowers establish conventional credit by reporting on their performance in your lending program.

    • May be used to submit business credit information to D&B (Dun and Bradstreet).


    Smaller organizations may be required to submit reports through Credit Builders Alliance (CBA) or another credit bureau service. Contact CBA for membership and services.

  • File 1098 and 1096 information returns electronically to the Internal Revenue Service (IRS) via the FIRE system.

    • Use 1098 information already stored in DLM, eliminating the need for multiple reporting systems and the potential for clerical errors. 

    Requires that the lender obtain a Transmitter Control Code (TCC) from the IRS.

  • Exports data for upload to the Small Business Administration (SBA) through their Microloan Program Electronic Reporting System (MPERS).

    • Submit new microloan records to MPERS by generating a loan origination file.

    • Submit monthly Portfolio Update files to MPERS that will update balances, delinquency information, etc. for your entire portfolio of active microloans.

    • Track and manage the entire lifecycle of the loan, including pre- and post-sale to the secondary market.

    • Monitor sold and unsold portions of the CA loan through sub-loan transactions.

    • Calculate retained earnings that the CA lender may keep as as service fees.

    • Generates SBA 1502 files for electronic reporting to the Capital Access Financial System (CAFS).

Accounting (GL) Integrations

  • Export data from DLM directly into QuickBooks Online

    • Include transaction, loan and customer-level data.

    • Match up fund accounts in your existing QuickBooks company file, or have DLM set up accounts for you.

    • Synchronize data whenever you choose.

    • Prepare sales deposits and receipts for easy review within QuickBooks.

    Compatible with QuickBooks Online Plus or higher

  • Export data from DLM directly into QuickBooks Desktop

    • Include transaction, loan and customer-level data.

    • Match up fund accounts in your existing QuickBooks company file, or have DLM set up accounts for you.

    • Synchronize data whenever you choose.

    • Prepare sales deposits and receipts for easy review within QuickBooks.

    Compatible with QuickBooks Pro or higher

  • Export data from DLM to general ledger applications

    • Supported export file formats include: Abila MIP,  Blackbaud, and Business Central.

  • Export data from DLM directly into Sage Intacct Online

    • Include transaction, loan and customer-level data.

    • Match up fund accounts in your existing Sage Intacct company file.

    • Synchronize data whenever you choose 

    • Categorize transactions into your chosen Sage Intacct Dimensions. 

    • Dimensions may be defined at the subfund or loan level

Custom Development Projects

Note: Custom development projects are priced on an individual basis–pricing is based on your organization’s unique needs. Contact us for a quote!

  • Access our ever-growing library of custom queries and work with us to create tailored reports for your organization

    • Work with our engineers to create specialized reports.

    • Take advantage of an ever-growing library of tailored reports created for other DLM users.

  • Work with us to design an API to make the most of the data you capture with DLM

    • DLM offers a robust API that may be used to exchange data in real time with external software systems.

    • Extensive details on participants, loans, and transaction activity may be requested in calls to DLM’s API.

    • The API can accept external record creation and record updates for participant records.

Online Borrower Portal

  • Provide your borrowers with a secure online portal to manage, monitor, and send messages about their loans. 

    • Enable borrowers to log in and see their loan terms and transaction history, download billing statements, and produce an amortization schedule.

    • Enable secure messaging between you and your borrowers.

    When paired with the Online Payment Module, borrowers can make payments through the portal.

  • Enable borrowers to make payments online using their bank account

    • Accept one-time and recurring payments. 

    • Choose to have your borrowers pay a small transaction fee, or subsidize those fees through your module subscription.

    • As costs may change by volume, contact us for pricing.

    Requires Online Client Portal Module

Migration

  • Import data from other sources into DownHome Loan Manager

    • Import records for participants, loans, payment transactions, custom fields, and more.

    • The Loans import tool will create borrower records (e.g., a person and business), the loan record and its specific terms, the debtor relationship, and the initial loan disbursement record.

    • The Transactions import tool can be used to import batches of payment transactions.

Third Party Integrations

  • Export table-level data for external analytics platforms

    • Compatible with Microsoft Power BI, Tableau, Zoho Analytics, and more.

    • Select record sets to be exported to a secure Google Drive or Box repository.

    • Automate the frequency of external table updates (e.g., daily, hourly, every 30 minutes).

  • Easily transfer loan applicant data between LenderFit and DLM

    • Create and manage loan applications and documents in Lenderfit, then push a button to transfer applicant, business, and proposed loan details to DLM. 

    Requires the Application Pipeline module.

    Requires a subscription to LenderFit

  • Easily transfer data from DLM to Salesforce

    • Map database table objects in Salesforce to sync with a set of predefined fields in DLM.

    • Transmit basic borrower and loan information to your instance of Salesforce.

    • Manage sync frequency.


    Requires Salesforce

  • Easily transfer data between Outcome Tracker and DLM and automatically update both platforms at once.

    • Track customizable borrower information in Outcome Tracker, including client notes and demographics.

    • See all DLM lending activity on shared client records in Outcome Tracker.


    Requires subscription to Outcome Tracker

Note: These legacy modules offer ‘light’ versions of origination features. We suggest DownHome Loan Origination for an updated feature set.

Other Modules

  • Track your loan applications, establish origination milestones and track applicant contact.

    • Track applicants and their information.

    • Add application records with alerts and prospective loan details.

    • Track application progress with custom milestone stages.

    • Create loans from your application records.

  • Document the technical assistance (TA) you provide your clients

    • Keep track of the TA hours you provide.

    • Include narrative descriptions of each interaction.

    • Analyze your TA performance and plan for the future.

    • Monitor your technical assistance plans and produce summary reports by client, by staff, or by type of technical assistance.

    • Define custom outcomes and track the associated TA hours.

  • For clients not subscribing to DownHome Loan Origination, Populate your loan documents from templates you create

    • Bring your own custom templates for loan documents such as promissory notes, loan modifications, and letters of commitment.

    • Generate documents and letters on demand while automatically filling loan and borrower information.